Security & Privacy

Zetben Privacy Policy — How Your Information Is Kept Safe

Your privacy is our top priority at Zetben. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026

How We Protect Your Privacy

A quick overview of the key pillars of Zetben's data protection framework

SSL Encryption

All your data and transactions are protected with 256-bit SSL encryption. Third parties have no way of accessing your data.

Secure Data Storage

Your personal information is stored on encrypted servers. Regular security audits and firewall protection are always active.

No Sale of Data

Zetben never sells your personal information to third parties. Your data is used solely to improve and deliver platform services.

KYC Verification Protection

Documents submitted during identity verification are stored in a secure vault and accessible only to authorized personnel.

Cookie Controls

You have full control over which cookies you accept. The option to disable non-essential tracking cookies is always available.

Compliance with International Standards

Zetben operates in compliance with GDPR and international data protection regulations, ensuring your right to privacy is fully upheld.

1 Introduction

Zetben is a trusted online gaming platform committed to providing players in Bangladesh with a safe and enjoyable experience. This Privacy Policy ("Policy") explains in detail how we collect, use, and protect your personal information when you use the Zetben platform.

By registering on or using Zetben, you consent to this Privacy Policy. We believe transparency is the foundation of trust, so we keep nothing hidden — everything here is written in plain, clear language so you can understand it with ease.

Summary: Zetben collects only the information that is necessary, keeps it secure, and never sells it to third parties.

2 What Information Is Collected

Zetben may collect the following types of information:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification & account security
Contact Information Phone number, email address Account Communication & Support
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Data IP address, device information, browser type Security Monitoring & Fraud Prevention
Gaming Activity Bet history, win/loss records Responsible Gaming Monitoring

Zetben does not collect any personal information beyond what is listed above. We always follow a data minimization policy.

3 How We Collect Data

Zetben collects information through three primary methods:

  • Directly from you: Information you provide directly during registration, KYC verification, payment, or support.
  • Automatically: When you browse the Zetben platform, technical information is collected through cookies and log files.
  • From Third Parties: Limited data received via payment gateway or identity verification service providers.

You are clearly informed at the point of each data collection why the information is being requested. No data is collected without your knowledge.

4 How Your Information Is Used

Zetben uses your information solely for the following purposes:

  • Creating and managing your account and verifying your identity.
  • Processing deposits, withdrawals, and other financial transactions.
  • Providing customer support and resolving issues.
  • Detecting and preventing fraud, money laundering, and other criminal activity.
  • Monitoring gameplay patterns as part of our Responsible Gaming program.
  • Fulfilling legal obligations and meeting regulatory requirements.
  • Improving platform service quality and delivering a personalized experience.
  • Sending promotional offers and bonus updates (with your consent).

⚠️ Important: Your information is never sold or transferred to third parties for advertising purposes.

5 Who Your Information Is Shared With

Zetben may share information with specific third parties in limited circumstances:

  • Payment Service Provider: Data required to process payments via bKash, Nagad, Rocket, and similar services.
  • KYC Verification Service: Licensed identity verification service provider.
  • Legal Authorities: Information subject to court orders or legal obligations.
  • Cybersecurity Services: For fraud detection and platform security.

Each third-party partner operates under a strict confidentiality agreement and may not use the data received for their own purposes.

Please note: In the event of a business change at Zetben (such as an acquisition or merger), you will be notified before any transfer of your information takes place.

6 Cookie Policy

Zetben uses cookies on the platform to enhance your browsing experience. We use three types of cookies:

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings. You can turn this off at any time.
  • Analytics Cookies: To analyze platform usage. These are only active with your consent.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

7 Data Retention Period

Zetben does not retain your data beyond the necessary period. General guidelines:

  • While your account is active: All data is retained.
  • After account closure: Financial and KYC data is retained for a maximum of 5 years in accordance with legal obligations.
  • Gaming history: Retained for up to 2 years after account closure.
  • Technical Logs: Up to 1 year for security analysis.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.

8 Your Rights

As a Zetben user, you have the following rights:

Right to Access Data

You have the right to know what information Zetben holds about you. Submit a request through support and the information will be provided within 30 days.

Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. KYC verification may be required.

Right to Erasure

You may request deletion of data beyond legal obligations after your account is closed.

Right to Object to Processing

You may withdraw your consent at any time for marketing communications or analytics cookies.

Right to Data Portability

You may request a download of your information in a standard format (CSV or JSON).

To exercise any of these rights, please contact our support team. Requests are typically responded to within 7–30 business days.

9 Children's Privacy

Zetben is an adult gaming platform. No one under the age of 18 is permitted to use this platform, and we never knowingly collect personal information from minors.

If there is any suspicion that a minor is using the platform, the relevant account will be suspended immediately and any collected data will be deleted.

⚠️ For Parents: If your child has accidentally created a Zetben account, please contact our support team immediately.

10 Policy Updates

Zetben may update this Privacy Policy as needed. You will be notified of any significant changes in advance via a platform notice or email.

Any changes to this policy take effect from the date the revised version is published. Continued use of the platform after such changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

Email: [email protected]

Response Time: Typically within 24–48 hours.

Live Chat: Bengali support available 24/7.

We take every complaint seriously and make every effort to resolve it. Your privacy is not just a policy to us — it is a commitment.

Ready for a safe and trusted gaming experience?

Your information is completely secure at Zetben. Register now and start gaming on our protected platform.

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